Contact Us

**Get Instant Assistance with Our Chat Feature!**

For the quickest and most immediate support, we highly recommend utilizing our chat feature located on the left-hand side of the page. Our chat service is designed to promptly address common inquiries like tracking orders, exchanges, and more. By using the chat, you'll be connected directly to a real Southern Cross Team Member, ensuring swift and personalized assistance.

What makes our chat exceptional:

- **Instant Responses:** Get immediate answers to the most common queries.
- **24/7 Availability:** Our chat is periodically checked, even outside normal operating hours, ensuring support round the clock.
- **Efficiency:** Solve issues swiftly without waiting in queues.

If you prefer other contact options:
- **Email:** Feel free to send us an email via the address or contact form below. We'll respond promptly during our operational hours.
- **Phone:** You can also reach us by phone at the number below. Please note that calls are answered exclusively during our regular operating hours from 9 AM to 4 PM EST.

However, for the fastest and most efficient support experience, we encourage you to utilize our chat feature. We're here and ready to assist you promptly!

NOTICE for Phone Calls- Certain days and times of year our phone line can become very busy. If we miss your call please leave us a message or use our chat and we will get back with you as soon as possible.