With Southern Cross you are never stuck with a vest or collar that does not fit your dog.  We accept exchanges for all UNUSED gear.  If you try on a vest and it does not fit you are welcome to exchange it for another size.  Just mail it to the return address on your package with return postage for your replacement gear.

Please Include the following with your return for an Exchange 
  • Name
  • Phone Number
  • Return Address
  • Reason for Exchange 
  • Desired Size
  • Order Number (if ordered online)
  • $12 for Return Shipping on Vest
  • $8 for Return Shipping on Collars

Please Include the following with your return for a Refund 

  • Name
  • Phone Number
  • Reason for Return
  • Order Number
       How long do refunds take?
       Refunds will be issued as soon as we receive and process your return.       Once issued, the refund time is completely dependent on your              bank/card processor.  Normally it takes 3-5 days, however it can take longer.       

NOTICE on Custom Gear

All Returned Custom Gear is subject to a 30% restocking fee.  Most companies will not exchange custom orders at all.  We will, however when exchanging  a custom item, we are receiving a uniquely built item that we may not be able to resell and we have to  rebuild another custom replacement.  For this reason we must charge a restocking fee to recoup some of our losses.   

Please contact us first for any international returns.  Please note that we can not take exchanges on used gear, so please try on your gear before heading to the woods!  If you have any questions please don't hesitate to contact us.