Southern Cross is committed to providing our customers with gear that fits their dogs properly. If you try on a vest or collar and it does not fit, we welcome exchanges for all unused gear. To request an exchange, please mail your gear to the return address on your package, along with return postage for your replacement gear. Please include your name, phone number, return address, reason for the exchange, desired size, and order number (if ordered online).
We do not accept returns or exchanges after 30 days from the date of purchase. Returns or exchanges sent in after this time will be subject to a 30% restocking fee. Additionally, we do not accept returns or exchanges after one year of purchase.
If you would like to request a refund, please include your name, phone number, reason for the return, and order number with your gear. Refunds will be issued to the same payment method from which they were received, minus the cost of shipping. Refunds will be processed as soon as we receive and process your return, but the actual refund time will depend on your bank or card processor and can take up to 5 days.
Please note that all returns or exchanges of custom gear are subject to a 30% restocking fee. This is because custom gear is a uniquely built item that may not be able to be resold, and we must rebuild a replacement for any exchanges. Most companies do not offer exchanges on custom gear at all.
Thank you for choosing Southern Cross for your hog hunting needs. If you have any questions or concerns about our returns or exchanges policy, please do not hesitate to contact us. Please include the following form with your exchange/return/.
Southern Cross Returns/Exchanges Form
Please fill out this form and include it with your gear when requesting a return or exchange.
Phone Number: _______________________________________
Return Address: _______________________________________
Reason for Return/Exchange: ____________________________
Desired Size (for exchanges only): _______________________
Order Number: ________________________________________
Please indicate whether you are requesting a return or exchange:
[ ] Return
[ ] Exchange
Please note that returns or exchanges sent in after 30 days are subject to a 30% restocking fee, and we do not accept returns or exchanges after one year of purchase. All returns or exchanges of custom gear are also subject to a 30% restocking fee. Thank you for choosing Southern Cross for your hog hunting needs.
Southern Cross is proud to offer a lifetime manufacturer's warranty on all of our hog dog protective gear. We believe in the quality of our materials and manufacturing techniques, and we want our customers to have complete confidence in their purchases.
If any part of your gear fails or comes apart as a result of a manufacturing error, we will repair or replace it at no cost to you. This includes any issues with stitching or faulty hardware, such as binding, straps, and buckles.
Please note that our warranty does not cover normal wear and tear that may result from hog hunting with dogs. This includes damage from hog cuts, dirt, mud, and other elements of the hunt. Additionally, we cannot guarantee that our products will be 100% cut proof, and we are not responsible for any damage to our products or injury/death to dogs that may occur while using them.
While it is impossible to guarantee complete puncture proof protection, Southern Cross Cut Gear is made with only the highest quality materials and is designed to be extremely puncture resistant. Our gear is made with first quality 100% American Made 3000D Coated Dupont™ Kevlar® and is built to withstand the rigors of hog hunting. Complete punctures, particularly life threatening ones, are incredibly rare with our gear. We have never lost one of our personal dogs due to injury while wearing Southern Cross Cut Gear, and we receive numerous reports and stories of our products saving dogs' lives every day.
To reduce the chances of a complete puncture, we recommend carefully selecting the right vest for your needs and properly caring for and maintaining your gear. Please see our "Cut Gear Selection" and "Cut Gear Care" blogs for more information on these topics. Additionally, please be aware that even with proper care and maintenance, vests will need to be replaced eventually. Please see our blog on "When to Replace my Cut Gear" for more information on this topic.
At Southern Cross, our goal is to protect dogs. We are hog hunters ourselves and use our gear multiple times every week to protect our own personal pack. Every single product we offer has been tested and used by us personally in the field. If you have any questions or concerns, please do not hesitate to contact us. We believe in our products and stand behind them 100%.