With Southern Cross you are never stuck with a vest or collar that does not fit your dog. We accept exchanges for all UNUSED gear. If you try on a vest and it does not fit you are welcome to exchange it for another size. Just mail it to the return address on your package with return postage for your replacement gear.
- Phone Number
- Return Address
- Reason for Exchange
- Desired Size
- Order Number (if ordered online)
- $12 for Return Shipping on Vest
- $8 for Return Shipping on Collars
NOTICE on Custom Gear
All Returned Custom Gear is subject to a 30% restocking fee. Most companies will not exchange custom orders at all. We will, however when exchanging a custom item, we are receiving a uniquely built item that we may not be able to resell and we have to rebuild another custom replacement. For this reason we must charge a restocking fee to recoup some of our losses.