Free Shipping over $100 in USA

With Southern Cross you are never stuck with a vest or collar that does not fit your dog.  We accept exchanges for all UNUSED gear.  If you try on a vest and it does not fit you are welcome to exchange it for another size.  Just mail it to the return address on your package with return postage for your replacement gear. 

Please note that returns/exchanges sent in after 30 days are subject to a 30% restocking fee and we do not accept returns/exchanges after one year of purchase.  Refunds will be issued to the same payment method from which they were received less shipping cost.     

Please Include the following with your return for an Exchange 
  • Name
  • Phone Number
  • Return Address
  • Reason for Exchange 
  • Desired Size
  • Order Number (if ordered online)
  • $12 for Return Shipping on Vest
  • $8 for Return Shipping on Collars

Please Include the following with your return for a Refund 

  • Name
  • Phone Number
  • Reason for Return
  • Order Number
       How long do refunds take?
       Refunds will be issued as soon as we receive and process your return.       Once issued, the refund time is completely dependent on your              bank/card processor.  Normally it takes 3-5 days, however it can take longer.       
     

NOTICE on Custom Gear

All Returned Custom Gear is subject to a 30% restocking fee.  Most companies will not exchange custom orders at all.  We will, however when exchanging  a custom item, we are receiving a uniquely built item that we may not be able to resell and we have to  rebuild another custom replacement.  For this reason we must charge a restocking fee to recoup some of our losses.   

Please contact us first for any international returns.  Please note that we can not take exchanges on used gear, so please try on your gear before heading to the woods!  If you have any questions please don't hesitate to contact us.     

Manufacturers Warranty

 At Southern Cross we believe in standing behind the products we make. We appreciate all of our customers entrusting us to protect your valued canine hunting partners and this is why we offer a LIFETIME manufacturers warranty. That means that if one year, two years or ten years from the time of purchase any part of your gear comes apart or fails as a result of a manufacturing error we will repair or replace the vest for FREE. While most companies offer a limited time warranty, we believe in our materials and manufacturing techniques so much that we will stand behind them for the life of the product.

Lifetime Warranty Terms and Conditions

-Southern Cross will repair or replace any aspect of our gear that comes apart/fails as a result of stitching or faulty hardware. This includes; binding, straps, and buckles.

-Southern Cross is NOT responsible for normal wear and tear that is associated with hog hunting with dogs. Hog cuts, dirt, mud, etc.. are all a part of hog hunting and NOT covered under the lifetime manufacturers warranty.

-At Southern Cross we pride ourselves on making the best hog dog protective gear possible. However, hog hunting is a potentially dangerous activity and even with the best protection available, nothing can be guaranteed 100% cut proof.  Southern Cross and its affiliates are not responsible for any damage to products or injury/death to dogs that may occur while using our products.

-If you have an issue with your gear please contact us immediately and we will work to resolve it.

706-254-6087

southerncrosscutgear@yahoo.com