Returns/Exchanges

Returns/Exchanges

Southern Cross is committed to providing our customers with gear that fits their dogs properly. If you try on a vest or collar and it does not fit, we welcome exchanges for all unused gear. To request an exchange, please mail your gear to the return address on your package, along with return postage for your replacement gear. Please include your name, phone number, return address, reason for the exchange, desired size, and order number (if ordered online).

We do not accept returns or exchanges after 30 days from the date of purchase. Returns or exchanges sent in after this time will be subject to a 30% restocking fee. Additionally, we do not accept returns or exchanges after one year of purchase.

If you would like to request a refund, please include your name, phone number, reason for the return, and order number with your gear. Refunds will be issued to the same payment method from which they were received, minus the cost of shipping. Refunds will be processed as soon as we receive and process your return, but the actual refund time will depend on your bank or card processor and can take up to 5 days.

Please note that all returns or exchanges of custom gear are subject to a 30% restocking fee. This is because custom gear is a uniquely built item that may not be able to be resold, and we must rebuild a replacement for any exchanges. Most companies do not offer exchanges on custom gear at all.

Thank you for choosing Southern Cross for your hog hunting needs. If you have any questions or concerns about our returns or exchanges policy, please do not hesitate to contact us.  Please include the following form with your exchange/return/. 

Southern Cross Returns/Exchanges Form

Please fill out this form and include it with your gear when requesting a return or exchange.

Name: _______________________________________________

Phone Number: _______________________________________

Return Address: _______________________________________

Reason for Return/Exchange: ____________________________

Desired Size (for exchanges only): _______________________

Order Number: ________________________________________

Please indicate whether you are requesting a return or exchange:

[ ] Return

[ ] Exchange

Please note that returns or exchanges sent in after 30 days are subject to a 30% restocking fee, and we do not accept returns or exchanges after one year of purchase. All returns or exchanges of custom gear are also subject to a 30% restocking fee. Thank you for choosing Southern Cross for your hog hunting needs.

Manufacturers Warranty