Cut Gear Warranty/Repair Info

Southern Cross Cut Gear – Manufacturer’s Warranty

At Southern Cross, we proudly offer a limited lifetime manufacturer’s warranty on all our hog dog protective gear. We design, build, and test our gear with the highest quality materials and craftsmanship, and we want our customers to have full confidence in their investment.

What’s Covered

If your gear fails due to a manufacturing defect, we will repair or replace it at no cost. This includes issues like:

Stitching errors (e.g., if the binding comes off because the stitching missed it)
Faulty or broken hardware (e.g., buckles, straps, bindings)

Warranty repairs are free—you only cover the shipping.

What Cut Gear Is and Is Not Made to Do

It’s important to understand what cut gear is designed for, and what it realistically can and can’t do.

Cut Gear is meant to be cut.
Seeing cuts on your vest or collar is not a sign of failure—it’s a sign the gear is doing its job. Every slice you see is one that could have ended up on your dog. Our gear is designed to absorb and lessen the impact of a tusk hit, significantly reducing the chance of serious injury.

Cut-resistant does not mean puncture-proof.
No gear—ours or anyone else’s—can guarantee 100% puncture prevention. While our advanced material combinations make complete punctures rare, under certain conditions they can happen. When they do, the gear is built to reduce the severity and help prevent life-threatening injuries.

What’s Not Covered

Normal wear and tear, including cuts and abrasions from hog contact, is not covered under warranty. This is the expected result of proper use.

That said, if something about your gear doesn’t seem right—or if you’re unsure whether an issue falls under warranty—we still want to hear from you. We’re committed to making it right and working with every customer to resolve concerns, whether it's covered or not.

Care, Maintenance & Longevity

To get the most protection and lifespan from your gear:

Choose the right vest for your needs
Maintain and inspect your gear regularly
Know when it’s time to replace it

Check out our blogs:
• “100% Cut Proof?”
• “Cut Gear Care”
• “When to Replace My Cut Gear”

Even the best-maintained vest will eventually need replacing—and we’re here to help you make that call.

We stand behind our gear 100%.
We’re hog hunters too. We test every product ourselves, multiple times a week, on our own pack—and to this day, we’ve never lost a dog in Southern Cross gear. Our customers regularly share stories of how our gear has saved their dogs’ lives.

If you have a question, concern, or need help with your gear, we’re just a message away:
📧 info@hogdoggear.com

Sending Gear in for Warranty Work, Repair, or Alterations

Warranty Coverage & Repair Eligibility:

Warranty repairs are free; you pay only for shipping.
Non-warranty repairs are available case-by-case and may incur a fee depending on gear condition.

Before Sending in Gear, Please:

Describe the Issue – What repair or work are you requesting?
Estimate the Purchase Date – Approximate when the gear was bought.
State Where It Was Purchased – Online, from a dealer, or used.
Send Photos – Clear pictures of the damaged or affected areas.
Review the Warranty Info – Make sure you’ve read what is and isn’t covered.
Acknowledge Possible Fees – Understand non-warranty work may include a repair fee.
Await a Quote – We’ll provide an estimate after reviewing your info. Final pricing may be adjusted after in-person inspection.